FAQ

The Wycoff Wellness Center Approach
 
 

          What is so different about your approach from that of other doctors? 

The Wycoff Wellness Center approach is a unique and specialized way of finding solutions for a variety of chronic health problems.  Dr. Wycoff has spent years studying different approaches to help patients obtain and maintain health and wellness in a more natural way.  We want our patients to feel better and to lead a full and healthy life.  In order for this to happen, we take time to listen to our patients, we obtain a very extensive history, use unique testing and we develop a partnership to improve your health and wellness naturally.

          If these methods work so well, why don't all doctors use them?

Most physicians are trained in a very conventional manner.  They rely primarily on prescription medications to treat most medical conditions.  Dr. Wycoff's specialized approach has allowed him to incorporate unique and different diagnostic techniques to optimize your health. 

People want to be healthy.  Unfortunately, not everyone knows how.  Too often we give up on the desire to be healthy and just accept not feeling well as normal.  The key to a healthy mind and body is not found in conventional prescription drugs.  In most cases health and wellness can be achieved through a comprehensive and natural approach to medical care.  Dr. Wycoff years developing a different approach to improve your health.

          How long has Dr. Wycoff been treating with bioidentical hormones?

Dr. Wycoff has been using bioidentical hormones successfully for nearly 20 years.

Accepting New Patients
 
 

I was a patient of Dr. Wycoff in the past.  Will I still be able to see him as a patient at the Wycoff Wellness Center? 

Yes, Dr. Wycoff would consider it a privilege to see you again as a patient at the Wycoff Wellness Center.  Dr. Wycoff will be able to continue and provide comprehensive patient care for those interested in being seen at his new location.  This office will focus on health and wellness, but has the ability to provide care for most of your health care needs.

I am considering getting pregnant.  Will Dr. Wycoff be able to provide my obstetrical care?

Unfortunately, Dr. Wycoff will not be providing obstetrical services.  Our office will be happy to assist you in finding a local obstetrician to manage your pregnancy.  Dr. Wycoff and his staff will be happy to assist in your health care with any other medical condition that may arise during your pregnancy.

Does Dr. Wycoff see children in his practice at the Wycoff Wellness Center?

Yes, Dr. Wycoff is able to see pediatric patients for a variety of child related issues including autism, ADD & ADHD.

I have already completed many components of the "Wellness Program."  Will Dr. Wycoff be able to continue this care?

Yes, it would be a privilege for you to remain as a patient with Dr. Wycoff at the Wycoff Wellness Center.  Dr. Wycoff will continue to provide you with the quality of care that you have come to expect from his professional service.

Dr. Wycoff has been treating my hypertension, diabetes and other medical problems for years.  Will he still provide these types of services?

Yes, Dr. Wycoff will continue to provide services for all aspects of family medicine.  This would include chronic disease management for problems such as hypertension, diabetes, heart disease or elevated cholesterol.  The Wycoff Wellness Center stands ready to assist you and partner with you to improve your health and wellness in any way that we can find.  The Wycoff Wellness Center will emphasize natural treatment options and facilitate appropriate testing and referral care.  We are not able to function though as your primary care provider.

If I need to be seen today or tomorrow, will I be able to get an appointment?

Our mission is to serve your needs as a patient.    We are unable to function as a primary care medical office.  If you have an acute medical need, you may contact our office, but we cannot assure you of a timely appointment.  We recommend you continue your ongoing health care with a primary care physician.

Will Dr. Wycoff be able to manage my medical condition(s) should I require hospitalization?

Dr. Wycoff has admitting privileges at Sparrow Hospital and Ingham Regional Medical Center.  Should you require hospitalization, Dr. Wycoff would typically have in-patient care provided by the hospitalist at either hospital.

How do I arrange for my current medical records to be sent to the Wycoff Wellness Center?

Privacy statutes require a signed "Release of Medical Records Form" for you and each of your family members.  Our office staff will be happy to send or email you this form.  Once you complete this form and send it to your current physician's office, a copy of your medical records will be sent to our office.  This process may take 4 - 6 weeks, so please allow an appropriate amount of time with these requests.  Our office will assist you in completing any aspect of this process or facilitate getting the needed medical information and records.  Having copies of previous records and testing completed is quite helpful in your evaluation.

Payment and Insurance Questions
 
 

Will the Wycoff Wellness Center accept my insurance?

The Wycoff Wellness Center does not participate directly with any insurance company. Our philosophy of care is to be an advocate for each of our patients.  We believe that each individual is the best person to decide whether or not he or she needs medical care, not a clerk working for an insurance company.  We strive to prevent disease and promote optimal wellness.  These types of services are not always covered by insurance companies or other third party payers.  We understand that payment at time of service is not what you may be accustomed to.  Please contact us if you have any questions or concerns regarding our services and payment.

What type of payment options do I have?

Payment is required at the time of service.  The Wycoff Wellness Center accepts payment in the form of cash, check, debit or credit cards.  Mastercard, Visa and American Express are accepted.  We have various financing options available.

Will my insurance company reimburse me?

Although the Wycoff Wellness Center does not accept insurance as payment, our services may be covered by your insurance company.  To assist you with the reimbursement process, our staff will provide you with a typical medical encounter form at each office visit.  You may submit these to your insurance company for direct reimbursement to you.

Can you give me the diagnosis codes before my visit so I can find out what my insurance company will cover?

Our care is individualized; it is unique to you, we cannot predict precisely which codes may apply to your visit.  It is our policy to provide you with the correct diagnosis codes after your visit, so you may obtain the maximum reimbursement possible.

Can I expect to obtain reimbursement for the services provided at the Wycoff Wellness Center?

It is impossible for our office to know the answer to this question.  Many of our services are reimbursed by many insurance plans.  We use standard diagnosis and treatment codes for nearly all of our professional services.  Many of our patients are reimbursed for a large portion or 100% of our professional fees.  Some of our services such as Low Dose Allergy Immunotherapy may be reimburseable.  Please contact our office manager or staff for additional details.

Communicating With The Wycoff Wellness Center
 
 

How may I communicate with the Wycoff Wellness Center?

You may communicate effectively with our office through a variety of means.  We suggest you consider using our web based email service to ask routine questions, request an appointment, referral or prescription refill.  As an established patient of the Wycoff Wellness Center you may send medical related email questions directly to Dr. Wycoff's test.  Our office will reply to your request within 24 to 48 business hours.

Phone - you may reach our office during office hours by calling (517) 333-7270 or (800) 471-0255. Office hours are 8:00 a.m. to 5:00 p.m., Monday through Thursday and 7:00 a.m. to Noon on Fridays.

Fax - you may fax information to our office at (517) 333-1801.

Email - you may send secure HIPAA protected emails to our office by clicking on the various icons featured at the top of the Wycoff Wellness Center's web site's home page. Communicate with our health care providers, request or reschedule an appointment or request prescription or nutritional supplement refills by using this service.

       *  Create An Account - Use this icon to establish your secure email account with the Wycoff Wellness Center.

       *  Ask A Doctor - Use this icon to send medically related questions or updates directly to Dr. Wycoff's desk.  Dr. Wycoff will reply within 24 to 48 business hours.

      *  Appointment Request - Request an appointment for a time that is convienient for you.  Just follow the prompts and provide us with as much specific information as possilbe.  Our office will contact you and confirm your appointment.  This service is available for new or established patients.

       *  Prescription Renewal - Request a refill for any prescription medication.  Please be sure and follow all of the instruction prompts and complete your specific pharmacy contact information.  You may also request refills of any of the vitamins or supplements sold at the Wycoff Wellness Center.

       *  Email Our Professional Staff - feel free to email our staff directly with any questions or concerns:

                        * Cindy (Office Manager) - cwycoff@wycoffwellness.com

                        *  Sabrina (IV Specialist) - sabrinah@wycoffwellness.com

                        *  Kari (Medical Assistant) - karit@wycoffwellness.com

                        *  Amy (Autism Consultant) - amya@wycoffwellness.com